FREQUENTLY ASKED QUESTIONS
How quickly will my order ship?
Most orders are processed and shipped within 2 to 3 business days. Orders are not processed or shipped on weekends or holidays. During busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you.
How is fabric sold?
Most fabrics are sold by the yard and are cut as one continuous piece whenever possible. If we are unable to provide continuous yardage, we will contact you before processing your order.
Can I request additional photos?
Absolutely. If you would like additional photos of a fabric before placing your order, simply give us a call or send us a text. We are happy to help you make the best selection.
Why is there a quarter shown in many fabric photos?
A U.S. quarter is included in many of our product photos to help show the scale and size of the fabric print.
Are fabrics washed before shipping?
No. All fabrics are shipped unwashed, unstarched, and unpressed. Occasionally, fabrics may be lightly pressed before shipping so they fit neatly into our packaging and arrive looking their best.
Can I return cut fabric?
Because fabric is cut specifically for your order, cut fabric cannot be returned or exchanged unless we shipped the wrong item or the fabric is defective upon arrival.
What if my package arrives damaged?
If your package arrives damaged, please contact the shipping carrier immediately to file a claim. Keep the original shipping box, all packing materials, and the damaged merchandise. Then contact us and we will gladly assist you with the process.
Do you offer longarm quilting?
Yes. We offer professional longarm quilting services using our Bernina Q24 with Q-Matic computerized quilting system. Visit our Longarm Quilting page or contact us for pricing, quilting designs, and current turnaround times.
Can I shop in person?
Yes. We are currently open by appointment only. Please call or text to schedule your visit.
Do you offer continuous yardage?
Yes. Whenever possible, multiple quantities of the same fabric will be cut as one continuous piece. If we are unable to fulfill your request due to inventory limitations, we will contact you before processing your order.
How do I know the colors are accurate?
We work hard to photograph every fabric as accurately as possible. However, colors may vary slightly due to monitor settings, mobile devices, lighting, and manufacturer dye lots. If you need additional photos or have questions about a specific fabric, please contact us before ordering.
Do you offer local pickup?
Yes. Local pickup is available by appointment. We will notify you when your order is ready and arrange a convenient pickup time.
What payment methods do you accept?
We accept major credit cards and other secure payment methods available during checkout.
How can I contact Cut and Ship Fabrics?
We are always happy to help with questions about fabrics, orders, shipping, or longarm quilting. 800-628-3960